Dental Benefits

Immix Insights • April 2026

Why Dental Benefits Keep Getting More Expensive and What Employers Should Know

Dental coverage remains one of the most valued parts of an employee benefits plan, but it is also one of the areas where employers continue to see cost increases.

Dental coverage remains one of the most valued parts of an employee benefits plan, but it is also one of the areas where employers continue to see cost increases.

Plan sponsors are asking many of the same questions. Why are dental claims rising? How much of the increase comes from new dental fee guides? Is the Canadian Dental Care Plan changing anything for employer-sponsored group plans? And what can employers do to keep coverage sustainable without simply shifting more cost onto employees?

The reality is that dental inflation is being driven by more than one factor. Fee guide increases do matter, but they are only part of the story. Higher utilization, rising practice costs, and more complex treatment patterns are also contributing to growing dental spend.

There is also confusion around the Canadian Dental Care Plan. While it is an important public program, it does not replace employer-sponsored dental coverage and it does not make private plans cheaper for employers.

For employers, the real question is not whether dental costs are rising. It is what is driving those increases, how they affect renewals and long-term plan sustainability, and what options exist to manage them well.

In this article, we look at the 2026 dental fee guides, the other forces driving dental costs upward, why the CDCP does not change the economics of employer plans, and where options like Health Spending Accounts and supplemental coverage come into play.

Why dental costs are rising

Dental costs are rising in 2026 for a few reasons at once.

The first is simple. The cost of delivering dental care continues to increase. Like many health services, dental practices are dealing with higher staffing, supply, equipment, and operating costs. Over time, those pressures show up in treatment costs and, in turn, in dental claims.

The second is utilization. People with dental coverage are more likely to use it, especially for routine and preventive care. That is not a bad thing. In many cases, it means employees are getting the care they need. But it also means total plan spending can rise even when the plan itself has not changed.

Treatment complexity also plays a role. As workforces age and more people stay engaged with regular care, plans may start to see more restorative and major dental work over time, not just cleanings and basic exams. On top of that, advances in technology mean more expensive equipment used in the dental offices.

For employers, that is what makes dental spending harder to predict. Costs can rise even without a major plan design change, because the pressure is coming from several directions at once.

The annual dental fee guide is part of that story, but it is not the whole story. It helps explain why claims move upward, but so do broader inflation, higher utilization, and the growing cost of care. That is why it helps to think about dental inflation as a trend driven by both price and usage, not just by one change in the market.

What the dental fee guide means for dental expenses

The dental fee guide is one of the clearest reasons dental claims rise over time, but it is often misunderstood.

Each province publishes a suggested guide that sets benchmark fees for dental procedures. In Canada, dentists are not required to charge those exact amounts, but the guide still matters because most dental offices adhere to this guide, and most benefit plans use it as the basis for reimbursement.

That means when the fee guide goes up, claim costs often go up with it. Even small increases in common services can add up across a workforce over the course of a year. Consider an exam at $200 in 2021:

BC dental fee guide example from 2021 to 2026
Year BC Fee Guide Increase Dental Cost ($)
2021 Base 200
2022 7.35% 214.7
2023 5.99% 227.56
2024 4.73% 238.34
2025 3.27% 246.14
2026 2.66% 252.69

Factoring in only the fee guide, that same $200 would cost $253 just 5 years later.

The fee guide is not the only reason dental costs rise, but it is one of the easiest places to see how annual inflation begins to move through a benefits plan and eventually affect renewal discussions. This is the basis for a common frustration for employers; seeing dental claims rise when the coverage (i.e. 80%) and annual plan limits (i.e. $2,000) have stayed the same.

Why claims rise even when plan design does not change

One of the most common frustrations for employers is seeing dental claims increase even though the plan design itself has not changed. Coverage levels are the same. Annual maximums are unchanged. Reimbursement percentages look identical year over year. Yet total claims still rise.

The reason is that plan cost is driven by behaviour and usage, not just plan rules.

Dental plans are sensitive to who is actively using the coverage and what type of care they are accessing. Even small shifts in utilization patterns can materially affect total claims across a group.

For example, as employees settle into a workplace and become more comfortable using their benefits, routine care tends to become more consistent. Missed cleanings are caught up on. Long deferred treatment gets addressed. Employees who may not have had coverage before begin to use it regularly. None of this requires a plan change, but it does increase claim volume.

Over time, treatment mix also changes. A workforce that maintains regular preventive care will eventually generate more restorative and major claims. Fillings follow cleanings. Crowns follow fillings. Periodontal treatment becomes more common as employees age. These services cost more than basic exams, even when reimbursement percentages remain the same.

Turnover can amplify this effect. New hires often arrive with unmet dental needs and immediately use coverage. Departing employees may complete major work before giving notice. As the group changes, the pattern of claims changes with it.

The result is that claims pressure can build quietly, driven by utilization and treatment mix rather than plan generosity. From the employer’s perspective, it can feel disconnected from any conscious decision about benefits. The plan looks the same, but the experience inside it has evolved.

This is why dental renewals can increase even in years when nothing appears to have changed. The structure of the plan is stable, but the cost and timing of care within the plan are not.

Canadian Dental Care Plan Mean for Employers—and What Doesn’t It Change?

The Canadian Dental Care Plan has received a great deal of attention, but it does not change the basic economics of employer-sponsored dental coverage.

The CDCP is a public dental program for eligible Canadians who do not have access to private dental coverage. That is an important point, because it means it is not designed to replace employer plans or reduce costs for employers already offering dental benefits.

For plan sponsors, this is where some confusion has crept in. The existence of a public dental program can make it sound like pressure on private plans should ease. In practice, that is not how the program works. Employees who have access to employer-sponsored dental coverage generally are not the people the CDCP is meant to serve.

Employer plans still play a different role in attracting talent, supporting employees, and providing predictable access to care. The CDCP matters in the broader conversation about access to dental care in Canada, but it does not reduce renewal pressure on private plans or make employer dental coverage less relevant.

For employers considering dropping or not implementing dental coverage, it’s worth noting that eligibility for the CDCP is income-tested, restricting access to those under defined income thresholds. Although it improves access to care for low income people, the program’s fee schedule and coverage levels are limited, often falling short of typical dental costs.

What this means for employers

For employers, rising dental costs are not just another line item, they are a signal about the long-term sustainability of the plan.

When claims continue to increase, the impact shows up at renewal. Underwriters typically look ahead, not just back, applying assumptions that anticipate continued growth in claims. The result is often higher costs, more difficult decisions, and increased scrutiny of whether the current plan is still working as intended.

This is where many employers get stuck. They want to provide meaningful coverage and avoid scaling back benefits unnecessarily. At the same time, a pattern of rising claims year after year is difficult to ignore or absorb.

Part of the challenge is that dental pressure is easy to misinterpret. Higher claims do not necessarily mean the plan is too generous. In many cases, they reflect broader factors such as increased cost of care, more consistent utilization, or a shift toward more complex treatment. Often, it is a combination of all three.

That is why employers need more than a renewal number—they need context. An in-depth review should identify what is actually driving the increase, where the pressure is coming from, and whether the plan remains aligned with the needs of the workforce. The goal is not simply to react to rising costs, but to understand them well enough to make informed, sustainable decisions.

How should employers approach rising dental plan costs?

The first step is to review the plan with a clear understanding of what is driving the increase.

That means looking beyond the renewal number. Employers should understand which services are driving claims, whether the plan is tied to the current fee guide or a lagged year, and where cost pressure is building over time. From there, it may make sense to adjust how the plan is structured. In some cases, the answer is not richer coverage. It is better balance.

That could mean reviewing reimbursement levels, annual maximums, coverage for major services, or how often certain services are covered. The right approach depends on the workforce, the budget, and the role benefits play in recruitment and retention.

Health Spending Accounts can also help. They give employers a way to add flexibility without relying only on a traditional insured plan. In the right situation, an HSA can help cover eligible dental expenses while giving employers more control over how dollars are allocated.

Communication matters too. Employees do not always understand how their dental coverage works, what is covered, or where out-of-pocket costs may still apply. Clear communication can help reduce confusion and make the plan feel more valuable.

The goal is not simply to cut costs. It is to build a dental strategy that stays useful, sustainable, and realistic over time.

What individuals can do if dental coverage is limited

When dental coverage is limited, the best next step is usually to look at where the gap actually is.

For some people, the issue is no coverage at all. For others, it is coverage that helps with basic care but leaves larger out-of-pocket costs for more expensive treatment.

In those situations, there may be other options to consider. Health Spending Accounts can help in some cases, especially when flexibility matters more than a traditional one-size-fits-all plan. Individual health and dental plans may also be worth exploring for people who do not have access to employer coverage, or recently lost group coverage. For high dental costs that end up paid out of pocket, in Canada eligible dental expenses can be claimed as part of the Medical Expense Tax Credit (METC) on your personal tax return

The important point is that limited coverage does not always mean there are no options. It usually means taking a closer look at what kind of support makes the most sense for the person, the family, or the business.

How employers can move forward with clarity

Rising dental costs are not the result of a single change, but a combination of factors that build over time—fee guide increases, higher utilization, and the growing cost and complexity of care. For employers, the challenge is not just managing renewal increases, but understanding what is driving them and how the plan should evolve in response. Reviewing recent claims experience, separating price effects (such as fee guide movement) from utilization and treatment mix, and stress-testing plan design choices can help employers make decisions that support both affordability and access to care.

Key takeaways

  • Dental costs rise due to a combination of fee guide increases, higher utilization, and more complex care.
  • Claims can increase even when plan design stays the same, because usage patterns and treatment costs continue to evolve.
  • The CDCP improves access for eligible Canadians but does not replace employer-sponsored coverage or reduce cost pressure on private plans.
  • For employers, the priority is understanding what is driving costs and ensuring the plan remains aligned with workforce needs.
  • For individuals with limited coverage, options such as HSAs or individual plans may help bridge the gap.

FAQ

Does the CDCP replace employer dental coverage?

No. The CDCP is for eligible Canadians who do not have access to private dental coverage, including employer-sponsored plans. It is not a replacement for employer dental benefits, and it does not reduce cost pressure on private plans.

Why can dental claims rise if the plan has not changed?

Because plan cost is influenced by more than plan design. If the cost of care goes up, if employees use their coverage more consistently, or if more claims involve higher-cost treatment, total spending can rise even when the plan structure stays the same.

Does the fee guide control what every dentist charges?

No. The fee guide is a benchmark, not a mandatory price list. Even so, it still matters because many dental reimbursements are tied to it.

Can an HSA help with dental costs?

In some cases, yes. A Health Spending Account can help employers add flexibility by reimbursing eligible medical and dental expenses on a tax-effective basis. That can make it a useful supplement to a traditional benefits plan.

What if someone does not have enough dental coverage?

That depends on the gap. Some people may want to look at an individual health and dental plan, while others may want to supplement existing coverage with another solution. The right answer depends on the person, the family, or the business.

Further Reading

Health Spending Accounts (HSAs)

A primer on how HSAs can reimburse eligible medical and dental expenses, how they are commonly coordinated with insured benefits, and where they may add flexibility.

Next steps: reviewing dental plan sustainability for 2026

If dental claims are increasing, it can help to step back and confirm which factors are driving the change (for example: fee guide movement, utilization, treatment mix, and the cost of care).

A structured review typically looks at plan design (coverage levels, frequency limits, annual maximums, and major services), cost-sharing (deductibles and coinsurance), and supporting strategies such as HSAs or supplemental arrangements. The objective is to keep coverage meaningful for employees while managing long-term affordability for the organization.

For more information or to request a plan review: https://www.immixgroup.ca/contact.php

Howard

Howard Cheung BBA

Employee Benefits Consultant, Immix Group: An Employee Benefits Company A Suite 450 – 888 Dunsmuir St. Vancouver V6C 3K4

Ph 604-688-5559

E info@immixgroup.ca

W www.immixgroup.ca

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Employee Benefits Fraud in Canada

Employee Benefits Fraud in Canada: Awareness, Impact & Prevention

Lindsay Byrka, CFP® is Vice President at the Immix Group. She partners with employers to source and manage group life and health plans, and group savings and retirement plans, working with Canada’s leading insurers to support transparent pricing and flexible plan design. LinkedIn.

March is Fraud Prevention Month in Canada. Did you know that insurance fraud in Canada is estimated in the billions annually? A portion of that occurs within employer-sponsored group benefits. Industry sources have long suggested that benefits fraud may represent anywhere from 2–10% of total claims (estimates vary and are difficult to measure precisely).

The financial impact is direct. For most benefit plans, premiums are driven directly by claims experience. Every dollar paid out for an invalid claim, is a dollar that ultimately flows back into renewal calculations.

Who is committing benefits fraud?

More frequently than you might believe, we receive one of the dreaded notices: “We’re sorry to inform you that our auditors have discovered fraudulent claiming activities by a plan member.”

Despite how often we learn of fraud, we are always somewhat dumbfounded. It is often who you least expect (i.e. high-income professionals). Usually the amounts are small — $100 here, $150 there — but the behaviour is deliberate and surprisingly casual.

People speak openly about vendors who will “create a receipt.” One classic example? Receiving designer sunglasses (not prescription!) with an eyeglass receipt. Most individuals would never fabricate a receipt themselves — yet they barely blink at accepting what is, in effect, a falsified one. We often learn of this here in Vancouver, but also with clients across all provinces. It’s unfortunately common.

In one recent case in Ontario, a plan member submitted massage therapy claims for appointments that never occurred. The fraud was uncovered when analytics showed the same practitioner had already billed for treating a different patient — under a different employer’s plan — at the exact same time. It was quickly determined that one of the plan members was guilty of submitting false claims.

Why would plan members risk benefits fraud?

If someone believed there was very little chance of getting caught, would they submit a claim for $100 for a service they never received? For some, the answer is yes. Benefits fraud here in Canada is often rationalized as minor — more like speeding or jaywalking than theft. It can feel technical, harmless, even commonplace.

But benefit plan fraud is not minor. The well-known Toronto Transit Commission fraud case led to more than 200 employee dismissals and multiple criminal convictions including jail time.

In this case, an orthotics provider issued receipts to TTC employees for either inflated amounts or without delivering a product or service. The orthotics store then split the insurance payments with the plan member. It was only discovered through a tip to the TTC. The TTC even sued the insurance provider, blaming them for not discovering the fraud. The consequences can be serious and career-altering. So why do people do it?

Common reasons people commit benefits fraud include:

  • They believe they won’t get caught. The amounts seem small and low-risk.
  • They view it as minor, “not a big deal.” It doesn’t feel like real fraud.
  • Others are doing it, and it seems commonplace.
  • They feel entitled. A belief that they are “owed” something from the plan.
  • They misunderstand who pays. Many don’t realize it’s ultimately their employer — not just an insurer — absorbing the cost.
  • Ease of submission. Digital claims processes and providers that don’t require receipts can create a false sense of security and anonymity.

In reality, fraud detection systems are sophisticated, and any claim can trigger an investigation.

Who commits benefits fraud and what does this look like?

Fraud can be committed by plan members, by providers, through collusion between providers and claimants, or by third party bad actors.

Examples of Health, Dental and Disability Fraud

  • Billing for services not rendered- the plan member never received the services, yet they submit a claim using a real practitioner’s details, in order to receive back funds
  • Claims submitted under a licensed provider’s name when services were delivered by someone else (i.e. an unlicensed practitioner).
  • Inflated procedure codes- the dental office bills the insurer for more time than they actually took, or more expensive procedure codes than the actual services.
  • Coverage ‘stacking’- one member of a family has maxed out their annual limit, so the provider now submits the claim under a dependent’s name instead.
  • Dual coverage abuse- submitting the same claim to multiple plans, without acknowledging payment from the other plan (i.e. being reimbursed twice for the same service). Not following COB rules.
  • Ineligible dependents posing as eligible dependents (i.e. listing a niece, nephew as dependent child).
  • Organized provider fraud rings- accessing benefits programs via employees at provider offices (i.e. the TTC incident)
  • For disability claims, misrepresenting your ability to work, the extent of your injuries, or undisclosed employment while receiving disability benefits are all examples of benefits fraud.

How does benefits fraud negatively impact employee benefit program costs?

At the Immix Group, we spend a lot of time explaining pricing to employers in our Client Community, and coming up with strategies to provide comprehensive benefits, but with sustainable pricing. Our clients understand that claims (relative to premiums paid) are an important factor in pricing for most traditional SMB benefit plans.

In short, when money is paid out to people and practitioners for services and supplies that were not rendered or under other invalid circumstances, it drives program costs.

  • Fraud increases claims costs, which drives the incurred loss ratios on the plan (ratio of the claims paid out, to the premiums collected)
  • Higher incurred loss ratios result in premiums increasing.
  • Less money is available to pay for true expenses. Employers must absorb increases or make plan design changes to reduce costs.
  • The added cost of needing to audit, track, police, invest in technology etc. just to prevent and identify fraud additionally drives administrative costs industry-wide.

Ultimately, employers absorb much of the impact, as they are primary funders of benefit programs. Employees are also impacted if there is cost-sharing for the benefits premiums. Fortunately, the insurance industry has significantly strengthened its detection capabilities.

What are benefits insurance providers doing to prevent and detect fraud?

The good news is that benefits insurers are taking action. Fraud prevention technology has advanced significantly in recent years, with heavy investment in data analytics, artificial intelligence (AI), and collaborative industry initiatives to detect suspicious activity earlier and more accurately.

While digital claims submission may seem like it would make fraud easier, it actually strengthens detection efforts. Electronic claims create centralized, structured data that can be analyzed in real time. This allows insurers to identify unusual patterns, compare activity across providers, and flag concerns much faster than in paper-based systems.

Today’s fraud prevention efforts include:

  • Advanced analytics and predictive modeling to detect unusual claiming patterns
  • AI-based anomaly detection to flag claims that don’t align with typical behaviour
  • Cross-provider and cross-carrier data comparisons to uncover duplication or coordinated activity
  • Provider audits and verification processes to confirm services were actually delivered
  • Collaboration across the industry, including initiatives led by organizations like the CLHIA to pool data and strengthen fraud detection
  • Partnerships with law enforcement when criminal activity is identified

Insurers also monitor for practical warning signs such as:

  • Unusual spikes in claims from a single provider or clinic location
  • High-cost claims clustered in one geographic location
  • Repeated maximum claims submitted early in the benefit year
  • Consistent paramedical claims hitting annual limits
  • Multiple employees at one organization using the same provider

At the same time, insurers recognize that fraudsters are becoming more sophisticated — using digital tools to fabricate receipts or manipulate systems. This is why fraud prevention is an ongoing investment. Overall, the industry’s approach is proactive, collaborative, and increasingly technology-driven — helping protect the long-term sustainability of employee benefit plans while ensuring legitimate claims are paid quickly and efficiently.

What can employers do to prevent benefits fraud?

The good news is employers do not need to initiate their own audits. Insurers are already monitoring plans at multiple levels. The most effective role employers can play is fostering a culture of honesty, awareness, and accountability. Employers can:

  • Clearly communicate that benefits fraud is not victimless. It impacts plan sustainability and future costs
  • Reinforce that fraud is a serious offence that can lead to termination and legal consequences
  • Maintain a written policy outlining expectations and repercussions
  • Educate employees on how benefits work and who ultimately funds the plan
  • Encourage ethical decision-making and speak openly about integrity
  • Ensure employees know how to report suspected fraud

Fraud often begins with the mindset that “everyone does it” or “it’s not a lot of money.” Leadership tone matters. When organizations consistently promote transparency and accountability, it strengthens the long-term health of the benefit plan for everyone.

Want to learn more about what you can do? CLHIA has excellent information, as do many insurance carriers including Pacific Blue Cross, Manulife Financial, SunLife Financial, and Canada Life.

At the Immix Group, we are happy to help employers craft communication pieces to distribute to staff, or to educate HR staff and employees on this topic. As always, please feel free to reach out.

FAQs

  1. How common is benefits fraud in Canada?

    It’s estimated in the billions annually, although it’s difficult to measure.

  2. Who commits benefits fraud?

    Plan members, providers, or both working together — and sometimes third parties.

  3. What are common examples of fraud?

    Claiming services not received, inflating charges, submitting duplicate claims, or misrepresenting eligibility.

  4. How does fraud impact benefit plans?

    It increases claims costs, which can lead to higher premiums (and subsequently, less funds available for legitimate claims).

  5. What can employers do to help prevent fraud?

    Promote a culture of honesty, clearly communicate that fraud has serious consequences, educate employees on how plans are funded, and encourage ethical decision-making.

Key Takeaways

  • Benefits fraud is more common than many realize, can have a meaningful financial impact on employer-sponsored group benefit plans, and can be detected.
  • Fraud is not “victimless.” Increased claims costs ultimately affect employers and employees through higher premiums.
  • Detection systems are sophisticated and increasingly powered by data analytics and AI — suspicious activity is often identified quickly, with insurers and other organization coordinating prevention and detection efforts.
  • Fraud can involve plan members, providers, or organized activity, and the consequences can be serious and career-altering.
  • Employers play an important role by reinforcing clear expectations, promoting integrity, and building awareness around responsible use of benefit plans.

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Lindsay Byrka

Lindsay Byrka, CFP® BA, BEd

Vice President, Immix Group: An Employee Benefits Company
A Suite 450 – 888 Dunsmuir St. Vancouver V6C 3K4
O  604-688-5262 

E lindsay@immixgroup.ca
W www.immixgroup.ca

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